Why is there a charge on my account?
You bought something from a creator using Gumroad.
What was I charged for? Fill out this form and we'll send you a receipt for your charge.
Did you pay with PayPal? Enter the invoice ID from PayPal's email receipt and we'll look it up.
We were able to find a match! It has been emailed to you. Sorry about the inconvenience.
We weren't able to find a match. Email email@example.com with more information, and we'll respond promptly with any information we find about the charge.
- → charge date (the date that your statement says you were charged)
- → charge amount (the price you were charged)
- → card details (last 4 and expiry date) or PayPal invoice ID
Who/what is Gumroad?
We are a service that lets creators sell their stuff directly to you. We help thousands of musicians, artists, and authors sell things like music, documentaries, and eBooks.
We are a venture-backed startup based in San Francisco, CA — funded by Max Levchin, a co-founder of PayPal, and Accel Partners, the lead early investor in Facebook.
Can I get a refund?
Almost definitely. If you think you didn't actually buy something from Gumroad, just email us at firstname.lastname@example.org and we'll get you taken care of. If you know what you bought but are unhappy, please email the creator by replying directly to the receipt email. If they don't respond within a week, please email us and we'll get it resolved.
I have more questions!
Please email us at email@example.com and we'd love to help you out.