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Issuing a refund
In this article:
Refunds can only be processed if your balance is able to cover the transaction amount. If your balance is too low you will need to make additional sales until the refund can be issued.
Please only issue refunds from your Gumroad dashboard. Our system does not support refunds issued directly from Stripe or PayPal accounts.
Full refund
Go to your Sales dashboard and click on the sale to open the customer drawer. Then scroll down and click the Refund fully button:
We charge and refund customers in USD. The amount customers receive back in their local currency may be different than what they initially paid due to differences in exchange rates.
Partial refund
To issue a partial refund, enter the amount to be refunded in the ‘Refund’ box and click Issue partial refund.
Your customer will still have access to their content after a partial refund.
If it is a Membership that is pending cancellation and has 'Members will lose access when their Membership ends' toggled on, issuing a partial refund will end the Membership and revoke the customer's access.
PayPal refund
If you refund a PayPal Connect purchase, PayPal keeps its fees on the sale but refunds 100% of the amount to the customer. In this case, you would be responsible for Gumroad and PayPal's fees.
After issuing a refund
Customers receive an email confirmation after a refund is issued. Credit card funds usually take 5-10 business days to appear on the buyer’s account while PayPal refunds are immediate.
In the case of a full refund, customers will no longer be able to access the content or receive the respective product’s updates.
Refunding a customer fully will also delete any product rating they've given.
Refund fees
We don't refund any fees when processing refunds.