How to use this course
(For a FREE preview of the first module of this course, go to www.ClaimCamp.com and choose "Sneak Peak" from the dropdown menu)
The best run businesses have a system for everything. THIS is your system for water damage mitigation.
This system is a step-by-step guide that will allow you to learn how to perform mitigation the same every time, in every loss. This will prepare you with:
- The mental state of homeowners
- Proper dress and presentation
- Homeowner communication
- IICRC Compliant Documentation
- Taking proper photos
- Equipment usage and dehumidifier calculations
- Project scoping and sketches
- Back-office work flow
- Daily job notes and risk assessments
... and MUCH MORE!
This training was designed for use by mitigation contractors to train their technicians on proper job process, documentation and work-flow. It should be used as part of your overall training and onboarding program.
I recommend every new estimator, project manager and technician watch this training series. It lays the groundwork for a consistent process that your entire company can follow in order to:
- Maintain high levels of quality and customer satisfaction
- Increase profits on every job through detailed scoping
- Decrease unnecessary trips to the job site by high-value employees (project managers).
Welcome to the World of Restoration
The insurance repair market in the U.S. is $300 billion strong. There are over ten-thousand “restoration” contractors in the United States alone. There are multi-million dollar operations and mom & pop shops all vying for their own piece of the insurance pie.
And while each is different, they nearly all have one thing in common: the Water Technician. The water tech is the front line of every restoration company.
That’s how I got started. I learned that there are those that are great under pressure, and those that need hugs (customers and fellow employees alike). I learned that I really enjoyed helping people in need, and coming to the rescue.
Over the years, technology has changed a lot. The pace of projects has changed too. And one thing has stayed the same: everything starts with the Water Tech.
You. It all starts with you.
Everything good that happens at your company (including profits) begins with whether or not you do your job right. That’s why you’re reading this; so you can become the best water tech you can be, and fast.
Let’s get started, shall we?
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