IT Analytics is defined as the monitoring and management of information surrounding the Operations of the IT function. Sometimes this is called IT Operations Analysis (ITOA).
The IT function in an organization generates a material amount of Operations data at all times. This data comes from many different operational systems such as physical data centers with their energy and cooling requirements or from hardware systems such as network operations. It may also come from the activities of teams in IT Support operations, or application activity (built by IT or managed by IT).
In this first IT Analytics Survey, the community of respondents in 2018 score the importance of four main areas of IT Analytics: Operations Management, Resource Management, Resource Planning, and Systems Development.