Confluence One

Includes 3 online courses: Healthy Team, Healthy Patient, and Healthy Practice.

After you purchase, you'll receive a login, password, and website to log into so your entire team can take the courses.

Here are the outlines for all three courses:

Healthy Team

• Overview Video to watch with your team

Part 1: Get Clear

• Intro Slideshow
  
• Lesson 1: You’re in charge of you
  
• Lesson 2: Creating health is a big deal- divide up the mission!
  

Part 2: Drop the Drama

• Intro Slideshow
  
• Lesson 3: No one wants drama, so why does it happen?
  
• Lesson 4: Team Communication Plan
  

Part 3: Flow Together

• Intro Slideshow
  
• Lesson 5: What do you truly value?
  
• Lesson 6: How can you be you at work?
  
• Lesson 7: Values and performance
  

Healthy Patient

• Overview Video to watch with your team
  

Part 1: Patient Partnering for Health Creation

• Intro Slideshow
  
• Lesson 1: What is your patient hiring you to do?
  
• Lesson 2: Guidelines for a great patient encounter- brought to you by Coldplay
  
• Lesson 3: Billions of different experiences won’t work
  

Part 2: Health Creation for Kids

• Intro Slideshow
  
• Lesson 4: “No offense but I hate going to the dentist”
  
• Lesson 5: What’s more powerful than a drill?
  

Part 3: Structured Care Delivery System

• Intro Slideshow
  
• Lesson 6: What makes a great care delivery system?
  
• Lesson 7: How do I organize it?
  
• Lesson 8: What if I don’t have a gazillion dollars?
  

Healthy Practice

• Overview Video to watch with your team
  

Part 1: Waterfall Profit Cash Flow Management

• Intro Slideshow
  
• Start with what you need and set a base requirement
  
• Decide what you want and create a future (be careful)
  
• Use your cash flow to make decisions every month
  

Part 2: Internal Management Systems

• Intro Slideshow
  
• Most dental practices have no systems
  
• Decision Fatigue
  
• Be present with your patient and fulfill goals
  

Part 3: Risk Management

• Intro Slideshow
  
• First is financial
  
• How to improve the chances of doing no harm
  
• Clinical systems and protocols keep practice safe from rogues