A true culture of service starts with upper management and leadership and dove tails through the organizations customer facing employees. In order for a culture of customer service excellence to grow and thrive, management must have a burning intent for it to be that way and the energy to ensure that this intent spreads throughout the organization and remains there permanently. Its a commitment, a constant commitment. You must become a totally customer-focused organization. Everyone, from the top down, must believe that they work for the customer.
Here are 8 straight forward keys to creating a customer service culture.
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