In the end, a business is simply not a business without the people who buy from it.
And so, of course, that is where we -- the small creative business owners, entrepreneurs, coaches, consultants, freelancers, and other business-minded bloggers -- should first begin:
With the delightful service of our clients, our customers, our fans, our followers, and, ultimately, all of those who encounter our business on any given day among the nooks and crannies of the internet.
With this 64 page workbook, you will create a complete client and/or customer service plan to use to thrill people in your daily business operations online.
Specifically, it will assist you in:
1. Determining your core brand service values
2. Writing a customer service mission statement
3. And creating a #heroic client + customer service document that covers…
- New clients
- New customers
- Upset clients/customers/fans
- Online shop (ie: Etsy)
- + any niche review sites/forums
You will also get in-depth questionnaires, checklists, guides, real-life examples, cheat-sheets, and other goodies to improve your service savvy, like...
✓ The 7 Non-Negotiables: what you absolutely must have in place online + where in order to run a business people will want to buy from
✓ The 29-point checklist of things you need to implement to be a true professional + make people happy
✓ A 22-point scored questionnaire that will tell you exactly where you stand in terms of being a customer or client-oriented business
✓ 9 pages of super-serious, guided self-assessments that will help you understand your natural strengths + weaknesses when it comes to dealing with clients + customers...and what you can do to make real improvements
✓ A 3-step guide to crafting the perfect customer service mission statement
✓ 20 + customer service script suggestions to help you communicate appreciation, assistance, + apologies in your business
...and a whole lot more.
This workbook also includes two (2) Testimonial Questionnaires -- one for service providers and one for digital or physical product sellers -- that you can use as-is (or customize to your unique brand personality) in order to obtain the most effective testimonials from your delighted clients + customers.
WHO IS THIS FOR?
The Delight workbook was created to work for small business owners who have an online presence, whether you are a service provider or a seller of products (digital or physical). It is especially useful for:
· Graphic designers
· Web designers
· Handmade sellers
· Coaches + consultants + therapists
· Online entrepreneurs
· Online-based freelancers
· Locally-based small business owners with 0-3 employees (music instructors, caterers, etc.)
FREQUENTLY ASKED QUESTIONS
Will I get a digital file or a physical product?
You’ll get a PDF file, which you can then easily print right from your home or office computer if you desire.
I don’t consider myself a “real business owner” right now — I’m just a blogger looking to make my brand more professional so I can further monetize + expand. Is there anything in this workbook for me?
Yes, yes, and yes. ALL of the guides, questionnaires, + checklists in Delight are valuable for the blogger whose goal is to gain credibility + influence, plus eventually expand into money-making activities like writing e-books or running an online community.
You’ll be able to apply many of the concepts immediately with your interactions on social media, in your blog comments, etc., AND you’ll avoid future costly mistakes with a solid service plan already in place!
How will I recognize the charge on my credit card statement?
Currently, Gumroad sends 14 characters to your credit card provider for processing. The first six characters are "GUM.CO" -- after that you will see a portion of my name, Erika Madden, or my company, Olyvia, OlyviaCo, and/or Olyvia Media.
Who do I contact if I have a question or any problems?
Please email me right away at firstname.lastname@example.org and I will be more than happy to help you out. :)
You can check out what others have been saying about this workbook by reading and/or clicking on the links below!
"Had to grab a copy of this workbook by @OlyviaMedia as soon as I saw it. She's queen of customer service + delight."
- Regina Anaejionu, http://byregina.com
"I love your new book! The layout, the images, everything is just beautiful... I would pay twice as much for this!"
- Sharon, http://brightvegan.com/
"How did you know that I needed this? I grabbed my copy and it is so good."
- Christine Capone, https://christinecapone.com/
Want to know more about me? Please visit my website at http://olyvia.co!
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