12 Days of Service: A Christmas Challenge for Online Biz Owners (2nd Edition)
An Olyvia.co holiday program that's designed to help you keep the FUN in serving your fans + clients + customers while building up those customer service muscles. This session starts December 27th!
1. Exercise (Your Mind)
12 holiday-themed lessons -- you'll receive a new one each day -- that will empower you to improve your brand's customer service culture! Also included are 61 practical exercises to help you increase your learning + put your knowledge into practice. If you’ve been wanting to get your biz behinds whipped into shape and get motivated to practice better online service, these activities will do it. ;)
Some of the topics covered in the lessons include:
- communicating correct tone in your writing
- the crucial skills of creative problem solving and the "Yes Mindset"
- how to handle disappointed, angry, or rude-sounding clients + customers
- going above and beyond by delivering pro-active (rather than just reactive) support
- ...and SO MUCH more!
2. Feast (On These Treats)
Every day for 12 days, get a professional + delightful done-for-you script to use with fans, blog readers, clients, and/or customers via email/social media/your blog — so that you can enjoy your business with less guilt and worry!
If you've been wanting to know how to give a classy reply when someone wants free advice or assistance, not-so-gracefully points out mistakes or tech issues, or when you're not able to meet a promised deadline or delivery date, you will LOVE having these customizable scripts on hand!
3. A Holly Jolly Challenge (A Day)
12 Acts of Biz Kindness challenges that will help us step outside the materialism of the season, make our fans/clients/customers happier, and prep our brands for greater success in 2017.
4. Private Facebook Group
You will have access to a private Facebook group for camaraderie, accountability, and corny Christmas GIFs. (...Wait, what?) I will post in this daily. Participation here is totally optional.
5. A Present!
During our 12 days together you will have the opportunity to win a $75 present (aka: gift card) from Amazon! :) The winner will be announced at the end of the challenge.
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Upon purchase you'll be able to download a Welcome Packet PDF that will give you all the specifics + pertinent info for the 12 Days of Service Challenge!
If you'd like to see a small preview of the Welcome Packet and read what a few past participants of the challenge had to say about their experience, mouse over the cover photo above and click on the white arrow buttons to cycle through the images. :)
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FAQ
My business isn't "based" online, but I work with clients/customers through online channels like email, social media, etc. Is this Challenge appropriate for me?
Yes, definitely. :) The 12 Days of Service Challenge is perfect for any small business owner who finds themselves needing professional, friendly service skills for communicating online. There are also plenty of exercises that will help you deliver heroic service OFFline as well!
Is this Challenge only for people brand new to business?
12 Days of Service is definitely a great service training for small business owners getting started for the first time. However, it's also excellent for anyone who has an established biz and 1) needs a refresher on service skills, 2) hasn't had the opportunity to devote much time to customer service education, or 3) just wants a kick in the derriere to be a heroic business and solve their service issues once and for all!
In other words? There is something here for everybody. ;)
I employ a team of people and don't do the majority of the customer care myself. Is this Challenge suitable for my customer support [person/staff]?
This Challenge would be great "mini-training" or "re-engagement" experience for customer service staff! To get the best results for your business, I do highly recommend that you go through the material at the same time so that you can model and encourage your support hero(es) in making your brand service culture the best it can be.
How will I receive the material each day?
It's important to me that accessing this program is easy for you, so all you need is email. You'll receive a lesson + exercises + Act of Biz Kindness challenge + script in your inbox every weekday as a PDF download. From there you can decide what time is best for you to dive in!
How long will I have access?
Forever! You can download each lesson to any device, and I'll be keeping the content up so that you can access it via the links at any time. :)
Is it okay if I can't participate in the whole Challenge with everyone else because [I'll be on vacation/etc...]?
I understand! And yes, that's not a problem at all. You'll get lesson no matter what, so you can do part of the Challenge and then do the other part later on your own. Or, you might even want to save it and do the whole thing at a time when it's most convenient for you!
I took the first 12 Day Challenge that began on December 1st! Is this the same program?
Yes it is!
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The Olyvia Happiness Guarantee
If you participate in the Challenge and feel unhappy with your purchase for any reason, simply email me and you'll receive a 100% no-hassle refund. I would never want you to spend money on something that doesn't make you happy!
Questions? Please write me at erika@olyvia.co. I'm eager to help. :)