Is this your street address?

    Card

    ···· ···· ···· 4242
    Test card

    05/18

    Card

    Use a different card?

    Card

    pp paypal

    or pay with

    We do not keep any of your sensitive credit card information on file with us unless you ask us to after this purchase is complete.

    or pay with

    Please confirm your location:
    Your card will be charged .

    Thank you!

      Gumroad Library

      Download from the App Store or text yourself a link to the app

      Download from the App Store or text yourself a link to the app

      Send SMS
      Nevermind

      $0+

      Master Thesis: An Implementation Strategy for Automotive After-Sales Services – Enabled by Connected Cars

      This work aims to develop an implementation strategy for automotive after-sales services that are enabled by the Connected Car. To achieve this, expert interviews have been conducted to assess the status quo and the future of the automotive after-sales market and the Connected Car. This assessment focuses on potential use cases and the obstacles and requirements for the diffusion of Connected Car after-sales services. The interview results emphasize the importance of customer satisfaction and user experience when implementing after-sales services. Also, the need for organizational transformations in the automotive industry has become apparent.

      Based on the interview results, a taxonomy for the development of automotive after-sales strategies is created and discussed. This taxonomy accounts for the agility and uncertainty that is characteristic for the Connected Car environment and puts the customer at the core of the strategy development. Additionally, the other stakeholders, especially the employees, are also considered.

      Finally, the taxonomy is applied to develop an implementation strategy on the basis of the presented results. Thereby, recommendations for an implementation strategy for automotive after-sales services that are enabled by Connected Cars are presented.

      Master thesis by Philipp Erdmann.

      Sorry, this item is not available in your location.
      Sold out, please go back and pick another option.

      You've purchased this product

      See it in your library

      • Size 901 KB
      • Length 81 pages

      Purchasing Master Thesis: An Implementation Strategy for Automotive After-Sales Services – Enabled by Connected Cars...

      Card

      ···· ···· ···· 4242
      Test card

      05/18

      Card

      Use a different card?

      Card

      pp paypal

      or pay with

      We do not keep any of your sensitive credit card information on file with us unless you ask us to after this purchase is complete.

      or pay with

      Please confirm your location:
      Your card will be charged US$0.

      Your rental will be available for 30 days. Once started, you’ll have 72 hours to watch it as much as you’d like!

      Thank you!

        Gumroad Library

        Download from the App Store or text yourself a link to the app

        Download from the App Store or text yourself a link to the app

        Send SMS
        Nevermind