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        Frontline Success Pocket Guide to Keeping Customers Happily On Hold

        Frontline Success Pocket Guide to Keeping Customers Happily On Hold

        There are few business skills more critical to your customer service success – than the ability to communicate effectively and tactfully on the telephone. 

        Customers make quick judgments about competence based on how we present ourselves over the phone.

        “Happily On Hold” offers the practical guidance you need to convert frustrating exchanges into effective, productive transactions. We all have to put clients on HOLD, but here’s how to do it without causing backlash!

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        • Size 410 KB
        • Length 2 pages

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        Your rental will be available for 30 days. Once started, you’ll have 72 hours to watch it as much as you’d like!

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