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      Duachaka Her

      Cartoonist & Illustrator

      www.duachakaher.com

      CONTACT INFO: Please email: hello@duachakaher.com with questions or concerns. Questions about bulk ordering or tax-exemption, please email me. CANCELLATIONS: Sometimes I process orders the same business day. If you would like to cancel your order, please email me as soon as possible or within the same business day. Anything beyond that, but I cannot guarantee. DOMESTIC SHIPPING: All physical merchandise will be shipped within 1-5 business days from date of purchase (within the United States). INTERNATIONAL ORDERS: International orders will take longer to process and ship. Customers are responsible for any taxes or customs. Currently I will not be shipping to the United Kingdom due to VAT. Also due to COVID and suspended mailing services, I will temporarily not be shipping to the countries listed here: https://about.usps.com/newsroom/service-alerts/international/welcome.htm. LOST PACKAGES/MAIL THEFT: Customers are responsible for tracking and retrieving their package(s) in a timely manner. I cannot refund you for any stolen or lost packages if your package was considered "Delivered," by the postal carrier and you are unable to locate it afterwards. If you live in an apartment complex or have suspicions of mail theft, please consider having your package(s) delivered to a more secure location. RETURNS: Due to the nature of my items, there will be NO returns on any items (both physical and digital/PDF downloads) unless package and contents were damaged. ALL SALES ARE FINAL. DAMAGED MERCHANDISE: If you received an item that was damaged during shipping, please email me as soon as possible and include a photograph as proof. Please ship the item back to me and I can either 1) Refund you the full amount+shipping or 2) Ship a new product to you (if available). 

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