SHOP POLICIES: Please email: duachakaher[at]outlook[dot]com with questions or concerns. SHIPPING: All physical merchandise will be shipped within 7 days of purchase date within the United States. International orders may take longer to process and ship. For international orders, customer is responsible for any taxes or customs. RETURNS: Please email me to discuss returning an item. There will be no refunds for digital/PDF downloads. Customer has 14 days after they have received their product to return undamaged physical merchandise and its original packaging. Customer is responsible for paying shipping on returned goods. After product is returned, customer will be refunded for the item only. DAMAGED MERCHANDISE: If you received an item that was damaged during shipping, please email me and include a photograph as proof. Please ship the item back to me and I can either 1) Refund you the full amount+shipping or 2) Ship a new product to you (if available).