Welcome to the shop! Thanks for stopping by. Please email me at email@example.com with questions or concerns. SHIPPING: All physical merchandise will be shipped within 1 week of purchase date. RETURNS: Please email me to discuss returning an item. There will be no refunds for digital/PDF downloads. Customer has 30 days after they have received their product to return undamaged physical merchandise. Customer is responsible for paying shipping on returned goods. Returned shipping is non-refundable. After product is returned, customer will be refunded for the item only. Refunds will be sent through PayPal or in the form a check to the customer. DAMAGED/DEFECT MERCHANDISE: If you received an item that was damaged during shipping, please email me and include a photograph as proof. Please ship the item back to me and I can either 1) Refund you the full amount+shipping or 2) Ship a new product to you.