Gumroad Help Center

Articles Support tickets

Accessing your purchase

Your Gumroad Library How do I access my purchase?How to open ZIP and RAR files How do I send my purchases to Kindle?How do I send my purchase to Dropbox?When will my purchase be shipped?Guide to memberships Rate and review your purchase

Before you buy

Safe buying on Gumroad A guide to buying on Gumroad Why did my payment fail?How do I give a product as a gift?Wishlists

Open an account

Why choose Gumroad?Account settings Sell digital services: freelancing, coaching, and tip jars Protecting creator privacy Build a website on Gumroad Things not allowed on Gumroad Adult content on Gumroad Having multiple accounts Filling out payout settings Account login security

Add a product

Prepare videos for streaming Adding cover and thumbnail images Custom product URLs Selling memberships and subscriptions Checkout customization Mobile-friendly files Compress videos using Handbrake Setting up versions "Pay what you want" pricing Adding a product Metadata for audio files Unpublish or delete a product Becoming an affiliate on Gumroad File size limits The products dashboard Product bundles Collaborate with another creator Allowing installment plans Gumroad Community

Start selling

Content protection on Gumroad Issuing a refund Testing a purchase The sales analytics dashboard Customers not receiving receipts Gumroad Discover Chargebacks on Gumroad Customize and Share Your Product's URL Cancel customer memberships Gumroad mobile app The Gumroad Library Why customer payments fail The sales dashboard How Gumroad works for customers Purchasing Power Parity Creating an Upsell Recommend related products Set a custom refund policy Tipping

Get paid

EU & UK VAT on Gumroad Getting paid by Gumroad Does Gumroad issue form 1099-K and 1099-MISC?What currency does Gumroad use?Gumroad's fees Sales tax on Gumroad Account suspension FAQ Defining fraud on Gumroad Payoneer, Transferwise, and Gumroad The payouts dashboard Adding PayPal to checkout Payout delays Fraudulent purchases Indirect taxes on sales via Gumroad Discover Connect your Stripe account to Gumroad Singaporean GST on Gumroad

Advanced

Deleting a Gumroad account License keys Zapier integrations with Gumroad Discount codes PDF stamping Send customers to the payment form Setting up a custom domain Third-party analytics Product ratings and reviews URL parameters Create an application for the API Turn off third-party trackers Facebook domain verification Integrating products with external services Accessibility statement for Gumroad Teams and Roles Customer Moderation

Contact Gumroad

Contact Gumroad Gumroad's refund policy Supported browsers Gumroad's subprocessors Report a Gumroad creator DMCA counter notices

Market your work

Integrating Gumroad into websites Customers not receiving emails Send automated emails with Workflows Send email updates Starting an email newsletter Affiliates on Gumroad

Receipts and refunds

How do I get a refund?I need an invoice I need a VAT refund Get to know your Gumroad receipt I never received a receipt

Issues with your purchase

How do I cancel my membership?My purchase isn't downloading There's an issue with my purchase How do I contact Gumroad?Why do I have a $1 charge from Gumroad?Combining multiple accounts I'm not receiving updates Why was I charged by Gumroad?How do I delete my credit card information?I have extra charges from Gumroad after my purchase Incorrect recurring charge