Select a refund policy

You can inform your customers of a product’s refund policy before purchase; just select your policy in the settings. Specify the conditions under which your customers can request a refund for your product, such as a 30-day money-back guarantee or a firm no-refund policy. This provides clarity for your customers and allows Gumroad's support team to issue refunds (or not) on your behalf. We also send these along in the case of any credit card or PayPal disputes, providing an extra layer of protection for your business.

Adding a refund policy

On the Settings page, scroll down to the Refund Policy section. From here, you can select a refund policy from the dropdown menu of available options. This will apply to all of your products. You can also toggle on "Add a fine print to your refund policy" which will allow you to add custom text describing your policy in greater detail for customers.

The refund policy will be shown on the product page. If fine print is provided, the policy will be clickable and the details will be displayed to the customer in a modal:

Sharing a refund policy

When the policy modal is visible on the product page, the product’s URL contains an anchor so you can share that URL with customers to send them directly to the refund policy.